Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Research Publications

Publications for Marco Pino

From (year): To (year):

Download all publications as Word document

Journal Articles

Pino, M, Land, V, Hoey, E (2024) Moving towards (and away from) possible discussions about dying: emergent outcomes of companions’ actions in hospice consultations, Social Interaction. Video-Based Studies of Human Sociality, 7(3), ISSN: 2446-3620. DOI: 10.7146/si.v7i3.144611.

Pino, M and Edmonds, DM (2024) Misgendering, cisgenderism and the reproduction of the gender order in social interaction, Sociology, ISSN: 0038-0385. DOI: 10.1177/00380385241237194.

Lehtinen, M and Pino, M (2023) How to respond when patients invoke a diagnosis for themselves: Evidence from a nurse’s response practices in personality disorder interviews, Research on Language and Social Interaction, 56(3), pp.231-249, ISSN: 0835-1813. DOI: 10.1080/08351813.2023.2235958.

Hoey, EM and Pino, M (2023) Procedural detailing: a patient’s practice for normalizing routine behaviors, Health Communication, 39(7), pp.1285-1297, ISSN: 1041-0236. DOI: 10.1080/10410236.2023.2211364.

Pino, M and Jenkins, L (2023) Inviting the patient to talk about a conversation they had with another healthcare practitioner: a way of promoting discussion about disease progression and end of life in palliative care interactions, Health Communication, 39(4), pp.778-792, ISSN: 1041-0236. DOI: 10.1080/10410236.2023.2185579.

Edmonds, D and Pino, M (2023) Designedly intentional misgendering in social interaction: A conversation analytic account, Feminism and Psychology, 33(4), pp.668-691, ISSN: 0959-3535. DOI: 10.1177/09593535221141550.

Parry, R, Whittaker, B, Pino, M, Jenkins, L, Worthington, E, Faull, C (2022) RealTalk evidence-based communication training resources: development of conversation analysis-based materials to support training in end-of-life-related health and social care conversations, BMC Medical Education, 22, 637, ISSN: 1472-6920. DOI: 10.1186/s12909-022-03641-y.

Pino, M (2022) Hurting and blaming: Two components in the action formation of complaints about absent parties, Research on Language and Social Interaction, 55(3), pp.260-278, ISSN: 0835-1813. DOI: 10.1080/08351813.2022.2101298.

Pino, M and Land, V (2022) How companions speak on patients’ behalf without undermining their autonomy: Findings from a conversation analytic study of palliative care consultations, Sociology of Health and Illness, 44(2), pp.395-415, ISSN: 0141-9889. DOI: 10.1111/1467-9566.13427.

Pino, M, Fatigante, M, Alby, F, Zucchermaglio, C (2021) Two sources of miscommunication in oncology consultations: An observational study using conversation analysis, Applied Linguistics, 43(2), pp.249-270, ISSN: 0142-6001. DOI: 10.1093/applin/amab036.

Ekberg, S, Parry, R, Land, V, Ekberg, K, Pino, M, Antaki, C, Jenkins, L, Whittaker, B (2021) Communicating with patients and families about illness progression and end of life: a review of studies using direct observation of clinical practice, BMC Palliative Care, 20, 186, ISSN: 1472-684X. DOI: 10.1186/s12904-021-00876-2.

Jenkins, L, Parry, R, Pino, M (2021) Providing opportunities for patients to say more about their pain without overtly asking: a conversation analysis of doctors repeating patient answers in palliative care pain assessment, Applied Linguistics, 42(5), pp.990-1013, ISSN: 0142-6001. DOI: 10.1093/applin/amaa062.

Clift, R and Pino, M (2020) Turning the tables: objecting to conduct in conflict talk, Research on Language and Social Interaction, 53(4), pp.463-480, ISSN: 0835-1813. DOI: 10.1080/08351813.2020.1826765.

Pino, M, Doehring, A, Parry, R (2020) Practitioners’ dilemmas and strategies in decision-making conversations where patients and companions take divergent positions on a healthcare measure: an observational study using conversation analysis, Health Communication, 36(14), pp.2010-2021, ISSN: 1041-0236. DOI: 10.1080/10410236.2020.1813952.

Pino, M (2020) Challenging generalisations: Leveraging the power of individuality in support group interactions, Language in Society, 50(5), pp.695-722, ISSN: 0047-4045. DOI: 10.1017/S0047404520000603.

Burdett, M, Pino, M, Moghaddam, N, Schroder, T (2019) “It sounds silly now but it was important then”: supporting the significance of a personal experience in psychotherapy, Journal of Pragmatics, 148, pp.12-25, ISSN: 0378-2166. DOI: 10.1016/j.pragma.2019.05.007.

Pino, M and Parry, R (2019) Talking about death and dying: Findings and insights from five conversation analytic studies (Editorial), Patient Education and Counseling, 102(2), pp.185-187, ISSN: 0738-3991. DOI: 10.1016/j.pec.2019.01.011.

Land, V, Parry, R, Pino, M, Jenkins, L, Feathers, L, Faull, C (2018) Addressing possible problems with patients’ expectations, plans and decisions for the future: one strategy used by experienced clinicians in advance care planning conversations, Patient Education and Counseling, ISSN: 0738-3991. DOI: 10.1016/j.pec.2018.11.008.

Pino, M (2018) Invoking the complainer's past transgressions: a practice for undermining complaints in therapeutic community meetings, Research on Language and Social Interaction, 51(2), pp.194-211, ISSN: 0835-1813. DOI: 10.1080/08351813.2018.1449453.

Pino, M and Parry, R (2018) How and when do patients request life-expectancy estimates? Evidence from hospice medical consultations and insights for practice, Patient Education and Counseling, 102(2, February 2019), pp.223-237, ISSN: 0738-3991. DOI: 10.1016/j.pec.2018.03.026.

Pino, M (2017) I-challenges: influencing others’ perspectives by mentioning personal experiences in therapeutic community group meetings, Social Psychology Quarterly, 80(3), pp.217-242, ISSN: 0190-2725. DOI: 10.1177/0190272517706048.

Pino, M, Parry, R, Feathers, L, Faull, C (2017) Is it acceptable to video-record palliative care consultations for research and training purposes? A qualitative interview study exploring the views of hospice patients, carers and clinical staff, Palliative Medicine, ISSN: 1477-030X. DOI: 10.1177/0269216317696419.

Pino, M (2016) Delivering criticism through anecdotes in interaction, Discourse Studies: an interdisciplinary journal for the study of text and talk, 18(6), pp.695-715, ISSN: 1461-7080. DOI: 10.1177/1461445616668069.

Pino, M, Pozzuoli, L, Riccioni, I, Castellarin, V (2016) “Oh” + apology + solution: a practice for managing the concomitant presence of a possible offense and a problem-to-be-solved, Discourse Processes, 53(1/2), pp.47-62, ISSN: 0163-853X. DOI: 10.1080/0163853X.2015.1056692.

Fasulo, A and Pino, M (2016) Editorial of the special section: Sharing knowledge and shaping identities in healthcare interactions, Patient Education and Counseling, 99(6), pp.875-877, ISSN: 1873-5134. DOI: 10.1016/j.pec.2016.04.008.

Pino, M (2016) Knowledge displays: soliciting clients to fill knowledge gaps and to reconcile knowledge discrepancies in therapeutic interaction, Patient Education and Counseling, 99(6), pp.897-904, ISSN: 1873-5134. DOI: 10.1016/j.pec.2015.10.006.

Parry, R, Pino, M, Faull, C, Feathers, L (2016) Acceptability and design of video-based research on healthcare communication: evidence and recommendations, Patient Education and Counseling, ISSN: 0738-3991. DOI: 10.1016/j.pec.2016.03.013.

Pino, M, Parry, R, Land, V, Faull, C, Feathers, L, Seymour, J (2016) Engaging terminally ill patients in end of life talk: how experienced palliative medicine doctors navigate the dilemma of promoting discussions about dying, PLoS One, 11(5), ISSN: 1932-6203. DOI: 10.1371/journal.pone.0156174.

Mortari, L and Pino, M (2014) Conversational pursuit of medication compliance in a Therapeutic Community for persons diagnosed with mental disorders, Disability and Rehabilitation, 36(17), pp.1419-1430, ISSN: 1464-5165. DOI: 10.3109/09638288.2013.834987.

Pino, M and Mortari, L (2014) Beyond neutrality: professionals’ responses to clients’ indirect complaints in a Therapeutic Community for people with a diagnosis of mental illness, Communication & Medicine, 10(3), ISSN: 1612-1783. DOI: 10.1558/cam.v10i3.213.

Pino, M and Mortari, L (2014) The inclusion of students with dyslexia in higher education: a systematic review using narrative synthesis, Dyslexia, 20(4), pp.346-369, ISSN: 1076-9242. DOI: 10.1002/dys.1484.

Pino, M and Mortari, L (2012) Problem formulation in mental health residential treatment: a single case analysis, Ricerche di Pedagogia e Didattica – Journal of Theories and Research in Education, 7(1), pp.73-96, ISSN: 1970-2221. DOI: 10.6092/issn.1970-2221/2591.


Parry, R, Pino, M, Harris-Christensen, S (2024) RealTalk Resources for Clinical Trainers: Embedding Naturalistic Recordings and Conversation Analytic Evidence into Existing Practice in Communication Training. In Sneijder, P and Klarenbeek, A (ed) Interventions in Health Care Interaction, Palgrave Macmillan, pp.21-56, ISBN: 978-3-031-59550-9. DOI: 10.1007/978-3-031-59551-6.

Pino, M (2016) When assistance is not given: disaffiliative responses to therapeutic community clients’ implicit requests. In The Palgrave Handbook of Adult Mental Health, Palgrave Macmillan,ISBN: 9781137496843.

Pino, M (2015) Responses to indirect complaints as restricted activities in Therapeutic Community meetings. In Producing and Managing Restricted Activities Avoidance and withholding in institutional interaction, © John Benjamins Publishing Company, pp.271-304, ISBN: 9789027269096. DOI: 10.1075/pbns.255.09pin.

Pino, M (2014) Epistemic struggles in addiction Therapeutic Community meetings. In Communicating Certainty and Uncertainty in Medical, Supportive and Scientific Contexts, © John Benjamins Publishing Company, pp.201-221, ISBN: 9789027269218. DOI: 10.1075/ds.25.10pin.


Parry, R, Pino, M, Seymour, J, Faull, C, Feathers, L, Blankley, K, Ford, J, Hepburn, A, Land, V, Jenkins, L, Whittaker, B (2016) End of Award Report February 17TH 2016: VERDIS: Video-based communication research and training in supportive and palliative care, pp.1-18, The Health Foundation.

Devices or Products

Parry, R, Whittaker, B, Pino, M, Land, V, Faull, C, Feathers, L, Watson, S (2019) Real Talk facilitator manual.


Parry, R and Pino, M VERDIS and RealTalk Publication Summaries.


Ekberg, S, Parry, R, Land, V, Ekberg, K, Pino, M, Antaki, C (2020) Communicating with patients and families about difficult matters: A rapid review in the context of the COVID-19 pandemic, BackgroundPandemics pose significant challenges for healthcare systems, including an increase in difficult discussions about future illness progression and end of life.ObjectivesTo synthesise existing evidence about communication practices used to discuss difficult matters, including prognosis and end of life, and to use this evidence to make recommendations for clinical practice. The aim of this study was to use rapid review methods to update findings from a previous systematic review published in 2014.Data sourcesMEDLINE, EMBASE, CINAHL, PsycINFO, Sociological Abstracts, Web of Science, Scopus, ASSIA and Amed.Study eligibility criteriaStudies using conversation analysis or discourse analysis to examine recordings of actual conversations about difficult matters relating to future illness progression and end of life.Study appraisal and synthesis methodsData appraisal and extraction procedures used in the 2014 review were modified for this rapid review.ResultsFollowing screening, 18 sources were deemed to meet eligibility criteria, which were added to the 19 sources included in the 2014 systematic review. Synthesis of study findings identified 11 communication practices: providing opportunities for patient or family members to propose matters to discuss (7 out of 37 included sources); seeking a patient or family member’s perspective (6/37); discussing the future indirectly (11/37); discussing the future explicitly (7/37) linking to something previously said or done (11/37); using hypothetical scenarios (13/37); framing a difficult matter as universal (5/37); acknowledging uncertainty (3/37); exploring options (2/37); displaying sensitivity (7/37); emphasising the positive (7/37).LimitationsDividing work amongst the study authors to enable rapid review may have created inconsistencies.Conclusions and implications of key findingsThis synthesis of high-quality evidence from actual clinical practice supports a series of recommendations for communicating about difficult matters during and beyond the COVID-19 pandemic.. DOI: 10.1101/2020.04.27.20078048.

Getting in touch

Research Office
Loughborough University
LE11 3TU
+44 (0)1509 222453