Journal Articles

Sampedro, PP, Andrade, VS, Porsani, RN, Zitkus-De-Andrade, E, Valente, VCPN (2024) Assessing User Experience in Immersive Virtual Reality Environment: a review of interconnected terms and meanings, Cuadernos del Centro de Estudios de Diseño y Comunicación, 225, pp.81-99, ISSN: 1668-0227. DOI: 10.18682/cdc.vi225.11224.

Junqueira, L, Freire, AP, Grützmann, A, Zitkus-De-Andrade, E (2023) Challenges and barriers faced by older adults to access legislative e‐participation platforms in Brazil, The Electronic Journal of Information Systems in Developing Countries, 89(5), e12274, ISSN: 1681-4835. DOI: 10.1002/isd2.12274.

da Silva, LF, Zitkus-De-Andrade, E, Freire, AP (2023) An exploratory study of the use of the internet and E-government by older adults in the countryside of Brazil, Information, 14(4), 225, DOI: 10.3390/info14040225.

Perez, IU, Arakaki, MG, De Abreu, AC, Io, VM, Zitkus-De-Andrade, E, Paschoarelli, LC (2022) Understanding user experience of an open design-clothing product, Convergences - Journal of Research and Arts Education, 15(30), pp.61-68, DOI: 10.53681/c1514225187514391s.30.144.

Salaric, P, Cain, R, Zitkus, E, Visch, V (2022) Stable intimacy: design of online communication as a tool to enhance well-being (Intimidad estable: Diseño de comunicación online como herramienta para potenciar el bienestar), The Base Diseño e Innovación Journal, 7(6), pp.110-125, ISSN: 0719-515X. DOI: 10.52611/bdi.num6.2022.784.

Alves, AL, de Giuli, MR, Zitkus-De-Andrade, E, Paschoarelli, LC (2022) Color influence on the use satisfaction of kitchen utensils: An ergonomic and perceptual study, International Journal of Industrial Ergonomics, 90, 103314, ISSN: 0169-8141. DOI: 10.1016/j.ergon.2022.103314.

Da Silva, BB, Andrade, EZD, Medola, FO, Paschoarelli, LC (2021) The Adoption of User Centred Design and Rapid Prototyping Technology to the Development of Transradial Prosthesis Socket: A Case Study, Revista Conhecimento Online, 3, pp.191-204, DOI: 10.25112/rco.v3.2548.

Boni, CR, da Silva, CR, Medina, C, Pires, MP, Paschoarelli, LC, Zitkus-De-Andrade, E (2021) Análise da experiência dos usuários da plataforma virtual Balcão de Oportunidades Birigui, Projetica, 12(1), pp.195-219, ISSN: 2236-2207. DOI: 10.5433/2236-2207.2021v12n1p195.

Cook, S and Zitkus-De-Andrade, E (2020) Teaching inclusive design, Design for All India, 15(11), pp.22-29, ISSN: 2582-8304.

Zitkus-De-Andrade, E, Harris, E, Miles, G, Astin, F (2020) Design to improve patients' sleep experience in NHS hospital wards: involving students in solving 'real world' problems, Design for Health, 4(3), pp.345-364, ISSN: 2473-5132. DOI: 10.1080/24735132.2020.1848977.

De Souza Libânio, C, Amaral, FG, Migowski, SA, Zitkus, E (2019) Determinant moments in design management, Strategic Design Research Journal, 12(1), pp.62-76, DOI: 10.4013/sdrj.2019.121.05.

Zitkus-De-Andrade, E and Libanio, C (2019) User Experience of Brazilian Public Healthcare System: A case study on the accessibility of the information provided, The Design Journal, 22, pp.707-721, ISSN: 1460-6925. DOI: 10.1080/14606925.2019.1595449.

Zitkus, E, Langdon, P, Clarkson, PJ (2017) Gradually including potential users: A tool to counter design exclusions, Applied Ergonomics: human factors in technology and society, 66, pp.105-120, ISSN: 0003-6870. DOI: 10.1016/j.apergo.2017.07.015.

Zitkus De Andrade, E (2016) Barriers to Inclusive Design Adoption in Industrial Design Practice, Ergodesign & HCI, 4(2), pp.40-47, ISSN: 2317-8876. DOI: 10.22570/ergodesignhci.v4i2.70.

Zitkus De Andrade, E, Langdon, P, Clarkson, J (2013) Inclusive Design Advisor: understanding the design practice before developing inclusivity tools, Journal of usability studies, 8(4), pp.127-143, ISSN: 1931-3357.

Conferences

Guan, J, Zitkus-De-Andrade, E, De Bont, C, Dong, H (2025) Become more active: inclusive guidance for older adults and activity organisers. In Goodman-Deane, J, Zitkus-De-Andrade, E, Brock, A, Clarkson, J, Dong, H, Heylighen, A, Lazar, J (ed) New Frontiers for Inclusion: CWUAAT 2025,, ISBN: 9783031846816. DOI: 10.1007/978-3-031-84681-6_7.

Fu, N, Zitkus-De-Andrade, E, Cook, S, Maidment, D, Harmer, L (2025) A systematic review investigating the adoption of digital healthcare technology to support self-management for older adults with multimorbidity. In Goodman-Deane, J, Andrade, EZD, Brock, A, Clarkson, J, Dong, H, Heylighen, A, Lazar, J (ed) New Frontiers for Inclusion: CWUAAT 2025, pp.61-70, ISBN: 9783031846816. DOI: 10.1007/978-3-031-84681-6_6.

de Souza Marques, D, Zitkus-De-Andrade, E, Freire, AP (2025) A study on the inclusivity of Brazilian mobile agricultural applications for older farmers. In Goodman-Deane, J, Andrade, EZD, Brock, A, Clarkson, J, Dong, H, Heylighen, A, Lazar, J (ed) New Frontiers for Inclusion: CWUAAT 2025, pp.93-103, ISBN: 9783031846816. DOI: 10.1007/978-3-031-84681-6_9.

Goodman-Deane, J, Zitkus-De-Andrade, E, Brock, A, Clarkson, PJ, Dong, H, Heylighen, A, Lazar, J (2025) Proceedings of the 12th Cambridge Workshop on Universal Access and Assistive Technology, held in Cambridge, 2 – 4 April 2025. In Goodman-Deane, J, Zitkus-De-Andrade, E, Brock, A, Clarkson, J, Dong, H, Heylighen, A, Lazar, J (ed) 12th Cambridge Workshop on Universal Access and Assistive Technology, Cambridge, UK. DOI: 10.17863/CAM.116813.

Yin, J, Zitkus-De-Andrade, E, Maguire, M (2024) Towards an understanding of how computer skills relate to online safety across older adults. In Stephanidis, C, Antona, M, Ntoa, S, Salvendy, G (ed) HCI International 2024 Posters. 26th International Conference on Human-Computer Interaction, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024, Proceedings, Part II. Communications in Computer and Information Science, pp.324-334, ISBN: 9783031619465. DOI: 10.1007/978-3-031-61947-2_34.

Guan, J, Zitkus-De-Andrade, E, De-Bont, C, Dong, H (2023) Designing effective interventions to encourage older adults proactively participate in physical activity and promote sustainable behaviour change. In IASDR 2023: Life-Changing Design; IASDR 2023: Life-Changing Design, Milan, Italy. DOI: 10.21606/iasdr.2023.739.

Zitkus De Andrade, E and Yin, J (2023) Towards Understanding Digital Challenges among Older Adults: An Initial Literature Review. In Goodman-Deane, J, Dong, H, Heylighen, A, Lazar, J, Clarkson, J (ed) Cambridge Workshop on Universal Access and Assistive Technology - CWUAAT 2023, Cambridge.

Guan, J, Zitkus-De-Andrade, E, De-Bont, C, Dong, H (2023) Promoting physical activity to older adults using different ageing models. In Goodman-Deane, J, Dong, H, Heylighen, A, Lazar, J, Clarkson, J (ed) Design for Sustainable Inclusion: CWUAAT 2023. Conference Proceedings, pp.42-49, ISBN: 9783031285271. DOI: 10.1007/978-3-031-28528-8_5.

Salaric, P, Cain, R, Zitkus-De-Andrade, E, Visch, V (2022) Tinder and heartbeats: Wellbeing in the use of dating applications. In Lockton, D, Lenzi, S, Hekkert, P, Oak, A, Sádaba, J, Lloyd, P (ed) DRS2022: Bilbao; Proceedings of DRS, Bilbao, Spain. DOI: 10.21606/drs.2022.543.

Salaric, P, Zitkus, E, Cain, R (2022) The Influence of Interaction Design on Relation Making: A Scoping Review. In , pp.430-446, ISBN: 9783031054112. DOI: 10.1007/978-3-031-05412-9_30.

Perdomo Delgado, CN, Paschoarelli, LC, Zitkus, E (2022) Participation of Users in the Development of the Information Architecture of a Telecare Application for Smartphones Based on the Card Sorting Method. In , pp.362-369, ISBN: 9783031064166. DOI: 10.1007/978-3-031-06417-3_49.

Liborio, F, Gomes dos Santos, J, Molina Jeronymo, R, Figliolia, A, De Giuli, M, Zitkus De Andrade, E, Paschoarelli, L (2020) Diretrizes para Desenvolvimento de Aplicativos para a Terceira Idade: Uma Revisão Sistemática no Campo do Design. In XX Congresso Brasileiro de Ergonomia: Inovação, Sustentabilidade e Interdisciplinaridade na Ergonomia. ABERGO 2020, Virtual.

Poiet, P, Bruggner, G, Zamboni, M, Valente, V, Zitkus De Andrade, E (2019) Customized Experience: Digital Games Possibilities Beyond Their Mechanics. In SBGames19 Conference Proceedings, Rio de Janeiro.

Pavel, N and Zitkus-De-Andrade, E (2018) Norway-UK comparative analysis of sustainability in design education. In Dasan, EBAKLBPCSGAHA (ed) 20th International Conference on Engineering & Product Design Education – 6–7 September 2018 at the Dyson School of Design Engineering, Imperial College London, UK, Dyson School of Engineering, Imperial College, London, pp.610-615, ISBN: 9781912254026.

Hoo Na, J, Evans, M, Zitkus De Andrade, E, Walters, A (2018) Design in Action: Understanding the Drivers and Barriers to Strategic Use of Design for Innovation. In 21st DMI: Academic Design Management Conference, London, pp.127-140.

Zitkus, E, Na, JH, Evans, M, Walters, A, Whicher, A, Cooper, R (2018) Understanding How Design Action Plans Support the Strategic Use of Design. In Design Research Society Conference 2018, DRS2018: Catalyst, Limerick, Ireland. DOI: 10.21606/drs.2018.538.

Pavel, N and Zitkus, E (2017) Extending product affordances to user manuals. In 19th International Conference on Engineering & Product Design Education (E&PDE 2017), Proceedings of the 19th International Conference on Engineering and Product Design Education: Building Community: Design Education for a Sustainable Future, E and PDE 2017, Oslo and Akershus University College of Applied Sciences, Norway, pp.198-204, ISBN: 9781904670841.

Zitkus, E (2017) A review of interactive technologies supporting universal design practice. In 11th International Conference on Universal Access in Human Computer Interaction, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vancouver Convention Centre, Vancouver, Canada, pp.132-141, ISBN: 9783319587059. DOI: 10.1007/978-3-319-58706-6_11.

Ferrari, A, Zitkus De Andrade, E, Reis, T, Medola, F, Paschoarelli, L (2016) Web Accessibility: A preliminary study of usability problems and available assistive technologies. In 1st Brazilian Conference of Research and Development of Assistive Technology (CBTA 2016), Curitiba, Brazil.

Zitkus, E, Brigatto, AC, Ferrari, ALM, Bonfim, GHC, Carvalho Filho, IFP, Reis, TD, Medola, FO, Paschoarelli, LC (2016) Accessibility and Usability of Websites Intended for People with Disabilities: A Preliminary Study. In , pp.678-688, ISBN: 9783319403540. DOI: 10.1007/978-3-319-40355-7_66.

Zitkus, E, Langdon, P, Clarkson, J (2013) Reasoning before testing the hypothesis: How to preserve the reality of the industrial context. In , Proceedings of the International Conference on Engineering Design Iced, pp.211-220.

Zitkus, E, Langdon, P, Clarkson, PJ (2013) The limits of inclusive design in the current design practice. In , Green Design Materials and Manufacturing Processes Proceedings of the 2nd International Conference on Sustainable Intelligent Manufacturing Sim 2013, pp.539-544, DOI: 10.1201/b15002-104.

Zitkus, E, Langdon, PM, Clarkson, J (2013) A conceptual client-designer framework: Inspiring the development of inclusive design interactive techniques. In , Lecture Notes in Computer Science Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics, pp.143-152, DOI: 10.1007/978-3-642-39188-0_16.

Zitkus, E, Langdon, P, Clarkson, PJ (2012) Can computer graphic system be used to inform designers about inclusivity?. In , Proceedings of International Design Conference Design, pp.599-606.

Bradley, MD, Zitkus, E, Kodagoda, N, Murad, S, Westaway, A, Gaggero, C, Fitzsimons, D, Barnard, YF, Lloyd, AD (2012) Designing a first prototype touchscreen interface for older novice users. In , Contemporary Ergonomics and Human Factors 2012, pp.425-426, DOI: 10.1201/b11933-97.

Zitkus, E, Langdon, PM, Clarkson, PJ (2012) Design advisor: How to supply designers with knowledge about inclusion?. In , Designing Inclusive Systems Designing Inclusion for Real World Applications, pp.145-154, DOI: 10.1007/978-1-4471-2867-0_15.

Zitkus De Andrade, E, Langdon, P, Clarkson, J (2011) Accessibility Evaluation: assistive tools for design activity in product development. In Sustainable & Intelligent Manufacturing - SIM Conference, Leiria, pp.659-670.

Books

Goodman-Deane, J, Zitkus-De-Andrade, E, Brock, A, Clarkson, J, Dong, H, Heylighen, A, Lazar, J (ed) (2025) New Frontiers for Inclusion: CWUAAT 2025, Springer Cham, ISBN: 9783031846816. DOI: 10.1007/978-3-031-84681-6.

Chapters

Duque, M and Zitkus-De-Andrade, E (2025) Ageing in digitalised Brazil: using the ‘Brazilian way’ to compensate for lower digital skills. In Hänninen, R, Taipale, S, Haapio-Kirk, L (ed) Digital Repertoires: Embedded and Everyday Technologies in Later Life, UCL Press, pp.109-131, ISBN: 9781800088443. DOI: 10.14324/111.9781800088443.

Zitkus De Andrade, E and Libanio, C (2022) Accessibility of the Brazilian Public Healthcare System during COVID-19 pandemic. In Libanio, C and Oliveira Braga Silveira, LM (ed) Reflexões Sobre Inclusão, Diversidade E Acessibilidade Em Tempos De COVID-19, Editora da UFCSPA, pp.151-162, ISBN: 97-865-87950-48-8.

Libânio, CDS, Zitkus-De-Andrade, E, Pimenta, A (2021) Brazil: public healthcare access for older people. In Tsekleves, E, Ghani, F, Ebikeme, C, Libanio, CDS, Thomas, Y, Yongsi, BN, Hepburn, L-A, Hermansen, P (ed) The Little Book of Global Health: Design and COVID-19, Lancaster University, pp.29-31, ISBN: 9781862203921.

Guan, J, Zitkus, E, de Bont, C, Dong, H (2021) A New Model to Motivate Older Adults to Participate in Physical Activities. In Lecture Notes in Networks and Systems, Springer International Publishing, pp.415-421, ISBN: 9783030808280. DOI: 10.1007/978-3-030-80829-7_51.

Smyth, M, Barber, C, Zitkus, E (2020) Accessibility of Tactile Experience for the Textile Designer. In Designing for Inclusion, Springer International Publishing, pp.68-76, ISBN: 9783030438647. DOI: 10.1007/978-3-030-43865-4_7.

Zitkus De Andrade, E (2017) A Review of Interactive Technologies Supporting Universal Design Practice. In Antona, M and Stephanidis, C (ed) Universal Access in Human–Computer Interaction. Design and Development Approaches and Methods, Springer, pp.421-435, ISBN: 9783319587066.

Zitkus De Andrade, E, Brigatto, A, Reis, T, Ferrari, A, Bonfim, G, Carvalho Filho, I, Medola, F, Paschoarelli, L (2016) Accessibility and Usability of Websites Intended for People with Disabilities: A Preliminary Study. In Marcus, A (ed) Design, User Experience, and Usability: Novel User Experiences, Springer, pp.451-470, ISBN: 9783319403540.

Zitkus De Andrade, E, Clarkson, J, Langdon, P (2013) A Conceptual Client-Designer Framework: Inspiring the Development of Inclusive Design Interactive Techniques. In Stephanidis, C and Antona, M (ed) Universal Access in Human-Computer Interaction: Design Methods, Tools, and Interaction Techniques for eInclusion, Springer, pp.45-58, ISBN: 9783642391873.

Zitkus De Andrade, E, Langdon, P, Clarkson, J (2012) Design Advisor: How to Supply Designers with Knowledge about Inclusion?. In Clarkson, J, Langdon, P, Robinson, P, Lazar, J, Heylighen, A (ed) Designing Inclusive Systems Designing Inclusion for Real-world Applications, Springer Science & Business Media, pp.24-36, ISBN: 9781447128670.

Reports

Committee, WAE (2025) Rights of Older People, pp.22-32, Women and Equalities Committee House of Commons UK Parliament.

Romanowski, H and Lally, C (2024) Digital disengagement and impacts on exclusion, POST, DOI: 10.58248/PN725.

Baker, K and Zitkus-De-Andrade, E (2023) Out of Office: guidance on working from home as we age, Design Age Institute - Royal College of Art.

Thesis/Dissertation

Zitkus De Andrade, E (2015) Inclusive Design in Practice - the role of designers and clients in delivering inclusivity.

Other

Nokes, C, Cameron, L, Doyle-Price, J, Harris, C, Johnson, K, Nici, L, Osborne, K, Blackham, A, Kirkpatrick, J, O’Dempsey, D, Dobson, H, Ford, G, Zitkus-De-Andrade, E (2024) House of Commons Women and Equalities Committee. Oral evidence: Rights of older people HC132, Oral evidence to the inquiry into the Rights of Older People - Women and Equalities Committee in the House of Commons, UK Parliament.

Zitkus-De-Andrade, E (2023) Written evidence to the Women and Equalities Committee's inquiry, The rights of older people (ROP0011), Summary: In what follows I will present how older people can mistakenly be taken as digitally included, when they actually rely on relatives to access digital services. In several cases the following have been found in my research: They have access to the internet, have a smartphone and have an email address which could be taken as ‘connected citizens’. However, they are not able to connect to WiFi, to use Apps rather than those for communication and they did not create their email account. Without family around, they would be offline or unable to use most of the digital services. I will also relate the exclusion to the prevalence of disability that older people can have..