Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Research Publications


Publications for Sahar Mousavi

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Journal Articles

Najafi-Tavani, Z, Mousavi, S, Zaefarian, G, Naudé, P (2020) Relationship learning and international customer involvement in new product design: The moderating roles of customer dependence and cultural distance, Journal of Business Research, 120, pp.42-58, ISSN: 0148-2963. DOI: 10.1016/j.jbusres.2020.07.020.

Ngarmwongnoi, C, Oliveira, J, AbedRabbo, M, Mousavi, S (2020) The implications of eWOM adoption on the customer journey, Journal of Consumer Marketing, 37(7), pp.749-759, ISSN: 0736-3761. DOI: 10.1108/JCM-10-2019-3450.

Keeling, DI, de Ruyter, K, Mousavi, S, Laing, A (2019) Technology push without a patient pull: Examining digital unengagement (DU) with online health services, European Journal of Marketing, 53(9), pp.1701-1732, ISSN: 0309-0566. DOI: 10.1108/EJM-10-2017-0692.

Hogreve, J, Wünderlich, NV, Chowdhury, IN, Fleischer, H, Mousavi, S, Rötzmeier-Keuper, J, Sousa, R (2019) Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys, Journal of Business Research, ISSN: 0148-2963. DOI: 10.1016/j.jbusres.2019.07.027.

Mousavi, S, Roper, S, Keeling, K (2017) Interpreting social identity in online brand communities: Considering posters and lurkers, Psychology & Marketing, 34(4), pp.376-393, ISSN: 0742-6046. DOI: 10.1002/mar.20995.



Conferences

Mousavi, S, Raymond, F, Alkire, L, Hodgkinson, I, Masiero, S, Moradi, M (Accepted for publication) Humans With Humans Science: Leveraging the Power of Big Data Analytics for a Better World. In Frontiers in Services Conference, Massachusetts, USA.

Mousavi, S and Roper, S (Accepted for publication) The Impact of Perceived Brand Support in Online Brand Communities. In 15th Global Brand conference, Sheffield, UK.

Najafi-Tavani, Z, Zaefarian, G, Mousavi, S, Naude, P (2019) Customer engagement in the design stage and supplier performance: A Motivation-Opportunity-Ability Framework. In The 2019 Academy of Marketing Science (AMS) Annual Conference, Vancouver, Canada.

Fisk, RP, Nasr, L, Hodgkinson, I, Gruber, T, Masiero, S, Mousavi, S (2018) ‘Wicked problems’ in a Challenging World: A public sector application. In 2018 AMA SERVSIG, Paris, France.

Najafi-Tavani, Z, Zaefarian, G, Mousavi, S, Naude, P (2018) When does Cross-Border Customer Engagement in Design Stage Drive Supplier Performance? A Motivation-Opportunity-Ability Framework. In 2018 AMA Global Marketing SIG Conference, Santorini, Greece.

Bruce, H and Mousavi, S (2017) Measuring Customer Service in an Experience Economy. In Academy of Marketing, Hull, UK.

Mousavi, S and Lin, Y (2017) Brand Authenticity, the essence of brand value: a case in the food industry. In 12th Global Brand Conference, Kalmar, Sweden.

Najafi-Tavani, Z, Zaefarian, G, Mousavi, S, Naude, P (2017) Relationship learning and cross-border customer engagement at the product design stage: the moderating roles of cultural distance and customer dependence. In 44th AIB (UK&I) & 6th Reading IB Conference, Reading, UK.

Mousavi, S, Roper, S, Keeling, K (2016) Virtual Brand Communities: Pathways to Brand Trust?. In The 18th Academy of Marketing Science World Marketing Conference, Bari, Italy. DOI: 10.1007/978-3-319-29877-1_120.

Mousavi, S, Roper, S, Keeling, K (2016) Interpreting Social Identity in Virtual Brand Communities. In 11th Global Brand Conference, Bradford, UK.

Mousavi, S, Roper, S, Keeling, K (2015) Cultivating Brand Trust in Virtual Brand Communities: Differences between Posters and Lurkers. In Academy of Marketing, Limerick University, Ireland.

Mousavi, S, Keeling, K, Roper, S (2015) Customer-Brand Relationship: Lessons from Virtual Brand Communities. In 10th Global Brand Conference, Turku, Finland.

Mousavi, S, Keeling, K, Roper, S (2014) Self-categorization, Community Affective Commitment, and Community Based Self-Esteem in Virtual Brand Communities: A Comparison between Posters and Lurkers. In European Marketing Academy Conference (EMAC 43rd Annual Conference), Valencia, Spain.



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Leicestershire
LE11 3TU
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