Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Research Publications


Publications for Fiona Ellis-Chadwick

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Journal Articles

Enoch, M, Monsuur, F, Palaiologou, F, Quddus, M, Ellis-Chadwick, F, Morton, C, Rayner, R (2021) When COVID-19 came to town: Measuring the impact of the coronavirus pandemic on footfall on six high streets in England, Environment and Planning B: Urban Analytics and City Science, ISSN: 2399-8083. DOI: 10.1177/23998083211048497.

AbedRabbo, M, Hart, C, Ellis-Chadwick, F, AlMalak, Z (2021) Towards rebuilding the highstreet: Learning from customers’ town centre shopping journeys, Journal of Retailing and Consumer Services, 64, 102772, ISSN: 0969-6989. DOI: 10.1016/j.jretconser.2021.102772.

AbedRabbo, M, Hart, C, Ellis-Chadwick, F (2021) Do connected town-centre shopping journeys improve town-centre patronage?, International Journal of Retail and Distribution Management, 49(8), pp.1198-1212, ISSN: 0959-0552. DOI: 10.1108/IJRDM-05-2020-0178.

Ellis-Chadwick, F and Estrella-Ramon, A (2017) Do different kinds of user-generated content in online brand communities really work?, Online Information Review, 41(7), pp.954-968, ISSN: 1468-4527. DOI: 10.1108/OIR-08-2016-0229.

Estrella-Ramon, A and Ellis-Chadwick, F (2017) Do different kinds of user-generated content in online brand communities really work?, Online Information Review, ISSN: 1468-4527. DOI: 10.1108/OIR-08-2016-0229.

Ellis-Chadwick, FE and Daniel, EM (2016) Entrepreneurship and liminality: the case of self -storage based businesses, International Journal of Entrepreneurial Behaviour and Research, ISSN: 1758-6534. DOI: 10.1108/IJEBR-01-2015-0015.

Doherty, N, Shakur, MBMA, Ellis-Chadwick, F (2015) The role of e-service quality management in the delivery business value, Journal of Retailing and Consumer Services, 27, ISSN: 0969-6989. DOI: 10.1016/j.jretconser.2015.07.002.

Doherty, N, McConnell, DJ, Ellis-Chadwick, F (2013) Institutional responses to electronic procurement in the public sector, ISSN: 0951-3558. DOI: 10.1108/IJPSM-04-2012-0048.

Vize, R, Coughlan, J, Kennedy, A, Ellis-Chadwick, F (2013) Technology readiness in a B2B online retail context: an examination of antecedents and outcomes, Industrial Marketing Management, 42, pp.909-918.

Ellis-Chadwick, F and Doherty, NF (2012) Web advertising: The role of e-mail marketing, Journal of Business Research, 65(6), pp.843-848, ISSN: 0148-2963. DOI: 10.1016/j.jbusres.2011.01.005.

Ellis-Chadwick, F and Doherty, NF (2012) Web advertising: the role of email marketing, Journal of Business Research, 65, pp.843-848.

Doherty, NF and Ellis-Chadwick, F (2010) Evaluating the role of electronic commerce in transforming the retail sector, The International Review of Retail, Distribution and Consumer Research, 20, pp.375-378.

Doherty, N and Ellis-Chadwick, F (2010) Internet retailing: the past, the present and the future, ISSN: 0959-0552. DOI: 10.1108/09590551011086000.

Doherty, N and Ellis-Chadwick, F (2009) Exploring the drivers, scope and perceived success of e-commerce strategies in the UK retail sector, European Journal of Marketing, 43(9 - 10), pp.1246-1262, ISSN: 0309-0566. DOI: 10.1108/03090560910976474.

Gunawan, G, Ellis-Chadwick, F, King, M (2008) An empirical study of the uptake of performance measurement by internet retailers, Internet Research, 18, pp.361-381, DOI: 10.1108/10662240810897781.

Ellis-Chadwick, F (2008) Online retailing: open all hours?, International Journal of Business Environment, 2, pp.188-200.

Ellis-Chadwick, F, Doherty, NF, Anastasakis, L (2007) E-strategy in the UK retail grocery sector: a resource-based analysis, Managing Service Quality, 17, pp.702-722.

Doherty, NF and Ellis-Chadwick, F (2006) Electronic commerce in the retail sector: from exploratory channel to strategic necessity, International Journal of Retail & Distribution Management, 34(4/5), ijrdm.2006.08934daa.001, ISSN: 0959-0552. DOI: 10.1108/ijrdm.2006.08934daa.001.

Doherty, N and Ellis-Chadwick, F (2006) New perspectives in internet retailing: a review and strategic critique of the field, ISSN: 0959-0552. DOI: 10.1108/09590550610660305.

Doherty, N, Ellis-Chadwick, F, Hart, C (2003) An analysis of the factors affecting the adoption of the Internet in the UK retail sector, Journal of Business Research, 56(11), pp.887-897, DOI: 10.1016/S0148-2963(01)00275-2.

Doherty, NF and Ellis-Chadwick, FE (2003) The relationship between retailers’ targeting and e-commerce strategies: an empirical analysis, Internet Research, 13, pp.170-182.

Ellis-Chadwick, F, McHardy, P, Wiesehofer, H (2002) Online customer relationships in the European financial services sector: a cross-country investigation, Journal of Financial Services Marketing, 6, pp.333-345.

Ellis-Chadwick, F, Doherty, N, Hart, C (2002) Signs of change? A longitudinal study of Internet adoption in the UK retail sector, Journal of Retailing and Consumer Services, 9, pp.71-80.

Ellis-Chadwick, F, Doherty, N, Hart, C (2000) Retailer adoption of the Internet -implications for retail marketing, European Journal of Marketing, 34, pp.954-974, DOI: 10.1108/03090560010331441.

Doherty, N, Ellis-Chadwick, F, Hart, C (1999) Cyber retailing in the UK: the potential of the internet as a retail channel, ISSN: 0959-0552. DOI: 10.1108/09590559910252685.

Ellis-Chadwick, F (Accepted for publication) E-Commerce, DOI: 10.4135/9781412994248.n188.



Conferences

AbedRabbo, M, Ellis-Chadwick, F, Hart, C (Accepted for publication) Investigating the Effect of an Online-Offline Integrated Shopping Experience on UK Town Centre Patronage Intentions: An Experimental Design. In Recent Advances in Retailing and Consumer Science Conference, Baveno, Italy.

Ellis-Chadwick, F and Doherty, N (2018) Winners and losers in the race to deliver on-line shopping: a longitudinal analysis. In EIRASS 25th Recent Advances in Retailing and Services Studies 25th, Funchal Madeira, pp.23-23.

Hart, C and Ellis-Chadwick, F (2018) Town centre experiences in digitally enhanced places. In , Madeira, pp.40-40.

AbedRabbo, M, Hart, C, Ellis-Chadwick, F (2018) The implications of cross-channels customer experience on UK town centres. In , Madeira, pp.3-3.

Ellis-Chadwick, F, Vize, R, Coughlan, J, Kennedy, A (2017) An empirical examination of business-to-business service quality in credence based e-services: It's impact on loyalty [Abstract]. In 26th Annual Frontiers in Service Conference, ordham University’s Gabelli School of Business Lincoln Center Manhattan USA.

Vize, R, Coughlan, J, Kennedy, A, Ellis-Chadwick, F (2017) Relationship quality: an online retail perspective. In QUIS 15, Porto Portugal.

Hart, C, Ellis-Chadwick, F, Haji, I (2017) The role of digital in the town centre experience. In , Dublin, pp.26-26.

Ellis-Chadwick, F and Estrella-Ramon, A (2017) Conceptual foundation for a town centre physical/digital integration measurement tool. In , Barcelona, Spain. DOI: 10.1007/978-3-319-59701-0_18.

Vize, R, Coughlan, J, Keneedy, A, Ellis-Chadwick, F (2016) Measuring B2B Relationship Quality in an Online Context: Exploring the Roles of Service Quality, Power, and Loyalty. In , pp.255-267, ISBN: 9783319266466. DOI: 10.1007/978-3-319-26647-3_51.

Vize, R, Coughlan, J, Ellis-Chadwick, F, Kennedy, A (2012) Conceptualization of relationship quality in online B2B retail services. In EIRASS 2011, San Diego USA.

Shakur, M, Doherty, N, Ellis-Chadwick, F (2012) Importance-performance analysis of retail website service quality. In tbc, Marketing: catching the technology wave, Southampton.

Grinko, N and Ellis-Chadwick, F (2012) To be or not to be market orientated: a case of a small manufacturing company. In Marketing: catching the technology wave, Southampton.

Gunawan, G, Ellis-Chadwick, F, King, M (2010) The role of performance measurement on business performance: a comparative study of small and medium-sized internet retailers based in the United Kingdom and Indonesia. In , 17th Recent Advances in Retailing and Services Science Conference, The European Institute of Retailing and Services Science.

Anastasakis, L and Ellis-Chadwick, F (2010) Exploring the adoption of interactive digital television services as a retail shopping platform. In , The Six Senses: the Essentials of Marketing: 39th EMAC Conference.

Doherty, NF, McConnell, D, Ellis-Chadwick, F (2010) Exploring the uptake and application of electronic procurement to central and local government. In , Fourth International Conference On Research Challenges, In Information Science Proceedings’, (RCIS).

Vize, R, Coughlan, J, Kennedy, A, Ellis-Chadwick, F (2009) Investigating the factors impacting retailers evaluations of web solution providers. In , Proceedings of the Irish Academy of Management (IAM) Conference.

Rafiq, M, Fulford, H, Lu, X, Ellis-Chadwick, F (2008) An assessment of the validity and dimensionality of E-S-QUAL as a measure of internet retail service quality. In , Marketing: Shifting Focus from Mainstrem to Offbeat, ANZMAC Conference.

Ellis-Chadwick, F, McConnell, D, Doherty, NF (2007) The applicability of e-procurement in the UK public sector: an exploratory analysis. In , Engaging Academia and Enterprise Agendas, ISOneWorld .

Ellis-Chadwick, F, Gunawan, G, King, M (2007) The application of performance measures in the UK retail sector: an exploratory analysis. In , ’Flexible Marketing in an Unpredictable World, 36th EMAC Conference.

Ellis-Chadwick, F, Doherty, N, Anastasakis, L (2006) E-strategy in the UK retail grocery sector. In , 13th Recent Advances in Retailing and Services Science Conference, The European Institute of Retailing and Services Science, The Book of Abstracts.



Books

FIONA, DE-CC and Ellis-Chadwick, F (2018) Digital Marketing,ISBN: 9781292241579.

Alice Aldous, (ed) (2016) Principles and Practice of Marketing 8th Edition, McGraw Hill, ISBN: 978-0077174149.

Chaffey, D and Ellis-Chadwick, F (2015) Digital Marketing,ISBN: 9781292077611.

Jobber, D and Ellis-Chadwick, F (2013) Principles and Practice of Marketing, McGraw-Hill Europe, ISBN: 9780077140007.

Chaffey, D and Ellis-Chadwick, F (2012) Digital Marketing Strategy, Implementation and Practice, Financial Times/Prentice Hall, ISBN: 9780273746102.

Ellis-Chadwick, F (2009) Internet Adoption in the UK: an Empirical Study of Internet Adoption by Leading UK Retailers, VDM Verlag.

Chaffey, D, Ellis-Chadwick, F, Mayer, R, Johnston, K (2009) Internet Marketing Strategy, Implementation and Practice, Pearson Education, ISBN: 9780273717409.

Chaffey, D (2006) Internet Marketing Strategy, Implementation and Practice, Pearson Education, ISBN: 9780273694052.

Chaffey, D (2003) Internet Marketing Strategy, Implementation and Practice, Financial Times/Prentice Hall, ISBN: 9780273658832.

Chaffey, D (2001) Internet-Marketing,ISBN: 9783827370099.

Chaffey, D (2001) Internet marketing, Apogeo Editore, ISBN: 9788873037453.

Chaffey, D (2000) Internet Marketing Strategy, Implementation and Practice, Financial Times/Prentice Hall, ISBN: 9780273643098.

Jobber, D and Ellis-Chadwick, F (Accepted for publication) Principles and Practice of Marketing, McGraw-Hill Higher Education.



Chapters

Ellis-Chadwick, F (2018) The future of retailing: From physical to digital. In Howard, JSV (ed) The Routledge Companion to the History of Retailing, Routledge, pp.67-79, ISBN: 9781138675087.

Ellis-Chadwick, F (2009) Business to business internet marketing. In Chaffey, D (ed) Internet Marketing: Strategy, Implementation and Practice 4th ed, Pearson Education, pp.648-667.

Ellis-Chadwick, F (2009) Business to consumer internet marketing. In Chaffey, D (ed) Internet Marketing: Strategy Implementation and Practice 4th ed, Pearson Education, pp.618-647.



School/Dept Working Papers

Doherty, NF, Ellis Chadwick, FE, Hart, CA (1998) Cyber Retailing in the UK: The Potential of the Internet as a Retail Channel.



Scholarly Editions

Chaffey, D, Ellis-Chadwick, F, Isaac, H, Mercanti-Guérin, M, Volle, P (2017) Marketing Digital.



Getting in touch

Research Office
Loughborough University
Loughborough
Leicestershire
LE11 3TU
researchpolicy@lboro.ac.uk
+44 (0)1509 222453

Research Repository
University Library
Loughborough University
Loughborough
LE11 3TU
repository@lboro.ac.uk
+44 (0)1509 222338 / 222414