Publications for Cathryn Hart
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Journal Articles
AbedRabbo, M,
Hart, C, Ellis-Chadwick, F (2021)
Do connected town-centre shopping journeys improve town-centre patronage?,
International Journal of Retail and Distribution Management, 49(8), pp.1198-1212, ISSN: 0959-0552. DOI:
10.1108/IJRDM-05-2020-0178.
Xue, L, Parker, CJ,
Hart, C (2020)
How to design fashion retail’s virtual reality platforms,
International Journal of Retail & Distribution Management, 48(10), pp.1057-1076, ISSN: 0959-0552. DOI:
10.1108/IJRDM-11-2019-0382.
Stocchi, L,
Hart, C, Haji, I (2016)
Understanding the town centre customer experience (TCCE),
Journal of Marketing Management, 32(17-18), pp.1562-1587, ISSN: 0267-257X. DOI:
10.1080/0267257X.2016.1242510.
Hart, CA, Stachow, GB, Cadogan, JW (2013)
Conceptualising town centre image and the customer experience,
Journal of Marketing Management, 29(15-16), pp.1753-1781, DOI:
10.1080/0267257X.2013.800900.
Stachow, GB and
Hart, CA (2010)
Exploring place image: Formation and measurement,
Place Branding and Public Diplomacy, 6(2), pp.145-155, DOI:
10.1057/pb.2010.13.
Hart, CA, Farrell, AM, Stachow, GB, Reed, GM, Cadogan, JW (2007)
Enjoyment of the Shopping Experience: Impact on Customers' Repatronage Intentions and Gender Influence,
The Service Industries Journal, 27(5), pp.583-604, ISSN: 0264-2069. DOI:
10.1080/02642060701411757.
Hart, C, Stachow, GB, Farrell, AM, Reed, G (2007)
Employer perceptions of skills gaps in retail: Issues and implications for UK retailers,
International Journal of Retail and Distribution Management, 35(4), pp.271-288, ISSN: 0959-0552. DOI:
10.1108/09590550710736201.
Hart, CA, Stachow, GB, Farrell, AM, Reed, GM (2007)
Employer Perceptions of Skills Gaps in Retail: Issues and Implications for UK Retailers,
International Journal of Retail & Distribution Management, 35(4), pp.271-288, ISSN: 0959-0552. DOI:
10.1108/09590550710736201.
Hart, CA and Rafiq, M (2006)
The Dimensions of Assortment: A Proposed Hierarchy of Assortment Decision Making,
The International Review of Retail, Distribution and Consumer Research, 16(3), pp.333-351, ISSN: 0959-3969. DOI:
10.1080/09593960600697063.
Dewsnap, B and
Hart, CA (2004)
Category Management: A New Approach for Fashion Marketing?,
European Journal of Marketing, 38(7), pp.809-834, ISSN: 0309-0566. DOI:
10.1108/03090560410539267.
Doherty, N, Ellis-Chadwick, F,
Hart, C (2003)
An analysis of the factors affecting the adoption of the Internet in the UK retail sector,
Journal of Business Research, 56(11), pp.887-897, DOI:
10.1016/S0148-2963(01)00275-2.
Ellis-Chadwick, F, Doherty, N,
Hart, C (2002)
Signs of change? A longitudinal study of Internet adoption in the UK retail sector,
Journal of Retailing and Consumer Services, 9, pp.71-80.
Fernie, J and
Hart, CA (2001)
UK Packaging Waste Legislation: Implications for Food Retailers,
British Food Journal, 103(3), pp.187-197, ISSN: 0007-070X. DOI:
10.1108/00070700110386737.
Hart, CA and Dewsnap, B (2001)
An Exploratory Study of the Consumer Decision Process for Intimate Apparel,
Journal of Fashion Marketing and Management, 5(2), pp.108-119, ISSN: 1361-2026. DOI:
10.1108/EUM0000000007282.
Ellis-Chadwick, F, Doherty, N,
Hart, C (2000)
Retailer adoption of the Internet -implications for retail marketing,
European Journal of Marketing, 34, pp.954-974, DOI:
10.1108/03090560010331441.
Hart, CA (1999) The Retail Accordion and Assortment Strategies: An Exploratory Study,
The International Review of Retail, Distribution and Consumer Research, 9(2), pp.111-126, ISSN: 0959-3969.
Doherty, NF, Ellis Chadwick, FE,
Hart, CA (1999)
Cyber Retailing in the UK: The Potential of the Internet as a Retail Channel,
International Journal of Retail and Distribution Management, 27(1), pp.22-36, ISSN: 0959-0552.
Arnold, J, Loan Clarke, J, Harrington, A,
Hart, CA (1999) Students' Perceptions of Competence Development in Undergraduate Business-Related Degrees,
Studies in Higher Education, 24(1), pp.43-59.
Hart, CA, Harrington, A, Arnold, J, Loan Clarke, J (1999) Retailer and Student Perceptions of Competence Development,
International Journal of Retail & Distribution Management, 27(9), pp.362-373, ISSN: 0959-0552.
Arnold, J, Loan-Clarke, J, Harrington, A,
Hart, C (1999)
Students' perceptions of competence development in undergraduate business-related degrees,
Studies in Higher Education, 24(1), pp.43-59, ISSN: 0307-5079. DOI:
10.1080/03075079912331380138.
Hart, CA and Davies, MAP (1996)
Consumer perceptions of non‐food assortments: An empirical study,
Journal of Marketing Management, 12(4), pp.297-312, ISSN: 0267-257X. DOI:
10.1080/0267257x.1996.9964416.
Hart, CA and Davies, MA (1996) Consumer Perceptions of Non-Food Assortments: An Empirical Study,
Journal of Marketing Management, 12(4), pp.297-312, ISSN: 0267-257X.
Hart, CA and Davies, MA (1996) The Location and Merchandising of Non-Food in Supermarkets,
International Journal of Retail and Distribution Management, 24(3), pp.17-25, ISSN: 0959-0552.
Conferences
Xue, L, Parker, CJ,
Hart, C (2020)
How to design effective AR retail apps [Abstract]. In
6th International AR & VR Conference, Lisbon.
Ford, C,
Hart, C, Wright, S (2019) The value creating role of town centres: An ecosystems approach to understanding performance. In
Management Accounting Research Group (MARG) Conference 2019, Aston Business School.
AbedRabbo, M, Ellis-Chadwick, F, Hart, C (Accepted for publication) Investigating the Effect of an Online-Offline Integrated Shopping Experience on UK Town Centre Patronage Intentions: An Experimental Design. In Recent Advances in Retailing and Consumer Science Conference, Baveno, Italy.
Hart, C, Ford, CJ, Wright, S (2019) The value creating role of town centres: An ecosystems approach to understanding and evaluating performance. In
20th Conference European Association for Education and Research in Commercial Distribution, University of Zaragoza, Spain,ISBN: 978-84-948481-6-2.
Xue, L, Parker, CJ,
Hart, CA (2019)
How to engage fashion retail with VR: A consumer perspective [Abstract]. In
The 5th International AR and VR Conference, Munich.
Hart, C and Ellis-Chadwick, F (2018)
Town centre experiences in digitally enhanced places. In
, Madeira, pp.40-40.
AbedRabbo, M,
Hart, C, Ellis-Chadwick, F (2018)
The implications of cross-channels customer experience on UK town centres. In
, Madeira, pp.3-3.
Hart, C, Ellis-Chadwick, F, Haji, I (2017)
The role of digital in the town centre experience. In
, Dublin, pp.26-26.
Hart, CA (2016) Are UK consumers likely to desert the high street?. In
British Academy of Management, University of Newcastle.
Hart, CA, Haji, I, Rafiq, M, Laing, A (2015) The Town Centre Consumer: Exploring the holistic town centre journey. In
18th Conference of the European Association for Education and Research in Commercial Distribution (EAERCD), University of Rennes, France.
Hart, CA, Laing, AW, Rafiq, M, Stocchi, L (2014) The town centre consumer: Exploring town centre customer experience. In
European Institute of Retailing and Service Studies (EIRASS) 21st International Conference on Recent Advances in Retailing and Consumer Services Science, Bucharest, Romania.
Hart, CA, Rafiq, M, Stocchi, L, Laing, A (2014) The town centre consumer: Exploring town centre customer experience. In
The European Institute of Retailing and Services Studies (EIRASS), 21st International Conference on Recent Advances in Retailing and Consumer Services Science, Bucharest, Romania.
Hart, CA, Laing, AW, Rafiq, M, Stocchi, L (2014) The town centre customer experience: The role of functional, experiential touch points and digital technology. In
Association of American Geographers Annual Meeting, Tampa, Florida, USA.
Hart, CA, Stocchi, L, Rafiq, M, Laing, A (Accepted for publication) The town centre customer experience: The role of functional, experiential touch points and digital technology. In Association of American Geographers Annual Meeting, Tampa Florida.
Hart, CA, Laing, AW, Rafiq, M, Stachow, GB (2013) Exploring Consumer Touch Points in the Town Centre Experience. In
17th Conference of the European Association for Education and Research in Commercial Distribution, University of Valencia.
Hart, CA, Stachow, G, Rafiq, M, Laing, A (Accepted for publication) Exploring consumer touch points in the Town Centre Customer Experience. In 17th Conference of the European Association for Education and Research in Commercial Distribution, University of Valencia.
Hart, C, Smith, G, French, AP (2011) Exploring retail brand image associations. In
16th Conference of the European Association of Education and Research in Commercial Distribution (EAERCD), Dipartimento di Economia, University of Parma, pp.41-41.
Hart, CA, Smith, IG, French, AP (2011) Exploring retail brand image associations. In
16th Conference of the European Association of Education and Research in the Commercial Distribution (EAERCD), Parma Italy, pp.41-41, ISBN: 978-88-906195-0-2.
Hart, CA (2009) The Role of the Assortment in Retail Image. In
The Academy of Marketing Science/ACRA, Proceedings of the Twelfth Triennial National Retailing Conference, New Orleans, USA,ISBN: 0-939783-90-8.
Stachow, GB,
Hart, CA, Rafiq, M (2009) Exploring the Formation of Town Centre Image. In
Proceedings of the 15th Conference of the European Association for Education and Research in Commercial Distibution (EAERCD 2009), University of Guildford, Surrey, UK.
Hart, CA, Dennis, C, Stachow, GB (2008) Defining and Measuring the Attractiveness of Town and City Centres. In
Fifteenth International Conference on Recent Advances in Retailing and Services Science, The European Institute of Retailing and Services Studies, Zagreb,ISBN: 978-90-6814-172-6.
Hart, CA, Stachow, GB, Reed, GM (2006) Shopping in the East Midlands: Consumer Perceptions of Town and City Centres. In
Contemporary Issues in Retail Marketing, Manchester Metropolitan University, p.66.
Hart, CA, Stachow, GB, Reed, GM (2006) Exploring Consumers' Images of Town and City Centres as Shopping Destinations. In
Thirteenth International Conference on Recent Advances in Retailing and Services Science, The European Institute of Retailing and Services Studies, Budapest, p.91.
Hart, CA and Rafiq, M (2004) Department Image Attributes and Measurement. In
British Academy of Management, University of St Andrews, Scotland,ISBN: 0-9549608-1-5.
Hart, CA and Rafiq, M (2004) The Levels of Retail Image: Congruence and Consistency?. In
Eleventh International Conference on Recent Advances in Retailing and Services Science, The European Institute of Retailing and Services Studies, Prague, p.76.
Hart, CA, Rafiq, M, Matson, M (2002) Conceptualising Assortment: From Definitions to Dimensions. In
9th International Conference on Recent Advances in Retailing and Services Science, The European Institute of Retailing and Services Studies, Heidelberg, p.40.
Doherty, NF,
Hart, CA, Ellis Chadwick, FE (2000) Internet Adoption Amongst UK-Based Retailers: Innovators or Laggards?. In
Book of Abstracts from the 7th Recent Advances in Retailing & Services Science Conference, Sintra, Portugal, p.38.
Hart, CA and Dewsnap, B (2000) Understanding the Bra Consumer: Implications for Retailer Product Positioning. In
Book of Abstracts from the 7th Recent Advances in Retailing & Services Science Conference, Sintra, Portugal, p.70.
Fernie, J and
Hart, CA (1999) UK Packaging Waste Legislation: Implications for Retailers. In
Institute for Retail Studies, Proceedings of the 10th International Conference on Research in the Distributive Trades, University of Stirling, pp.154-160.
Hart, CA and Fernie, J (1999) Reducing Packaging Waste in the Supply Chain. In
Value, Distribution, Demand and Information Flow in the Supply Chain, Proceedings of the PIRA Conference, Copthorne Tara Hotel, London, pp.245-250.
Hart, CA, Harrington, A, Arnold, J, Loan Clarke, J (1998) Undergraduate Competence Development: Retailer and Student Perceptions. In
5th International Conference on Retailing and Services Science, Baveno, Italy, 63 (abstract).
Fernie, J and
Hart, CA (1998) Waste Not, Want Not: British Retailers Response to New Packaging Waste Regulations. In
5th International Conference on Retailing and Services Science, Baveno, Italy, 46 (abstract).
Doherty, NF, Ellis Chadwick, FE,
Hart, CA (1998) The Commercialisation of the Internet: A Study of Web Sites in the UK Retail Sector. In
The European Institute of Retailing and Services Science, The Book of Abstracts, Baverno, Italy, p.42.
Arnold, J, Harrington, A, Loan Clarke, J,
Hart, CA (1998) Learning What or Learning How: The Role of Competences in Undergraduate Students' Work Placements and Academic Studies. In
24th International Congress of Applied Psychology, San Francisco, USA, 84 (abstract).
Harrington, A, Arnold, J, Loan Clarke, J,
Hart, CA (1997) Students' Perceptions of Competence Development on Undergraduate Business-Related Degrees. In
British Academy of Management Conference, London, 4 (abstract).
Hart, CA and Fernie, J (1997) European and UK Packaging Waste Legislation: The M&S Response. In
Proceedings of the Retail Group Case Conference, Manchester Metopolitan University, Manchester, pp.114-115.
Hart, CA and Preston, D (1996) Great Expectations in Retailing: Bridging the Gap in Graduate Trainee Perceptions. In Timmermans, H and Vermeulen-van der Rijt, IE (ed)
3rd International Conference on Recent Advances in Retailing and Services Science, Book of Abstracts from the 1996 Canadian and European Institute of Retailing and Services Studies, Innsbruck, Austria, p.73.
Preston, D and
Hart, CA (1996) The Trail of Clues for Graduates at Taylors. In
Proceedings of the Ist International Conference, Inside HRM, Open University, Milton Keynes, 2 (abstract).
Hart, CA and Davies, MA (1995) Supermarket Product Location. Are the Right Products in the Right Place?. In
Proceedings of the Eighth International Conference on Research in the Distributive Trades, Bocconi University, Milan, pp.A4.1-A4.7.
Hart, CA and Davies, MA (1995) Spatial Perceptions of Retail Stores: Are Retailers Being Left on the Shelf?. In Jobber, D and Uncles, ME (ed)
Proceedings of the Marketing Education Group Conference, University of Bradford, p.939, ISBN: 1 85143 131 4.
Hart, CA and Davies, MA (1994) Consumer Perceptions of Non-Food Ranges in Multiples. In
Proceedings of the Marketing Education Group 1994 Annual Conference, University of Ulster, p.466.
Hart, CA (1994) A Study of Merchandise Assortment Strategies within Major Multiple Retailers. In
Recent Advances in Retailing and Services Science Conference, Book of Abstracts from the 1994 Canadian and European Institutes of Retailing and Services Studies Conference, Banff, Canada, p.41.
Hart, CA (1993) The Determination of Retail Product Range Boundaries. In Davies, A, M, Finlay, N, P,
Hart, , C, Kirkup, M, Rafiq, M, Saker, M, J, Saunders, A, J, Smith, G, I, Wright, eds, LT (ed)
Emerging Issues in Marketing, Proceedings of the 1993 Marketing in Education Group Conference, Loughborough, p.483.
Books
Oldfield, BM, Schmidt, RA, Clarke, I, Hart, CA, Kirkup, MH (ed) (2000) Contemporary Cases in Retail Operations Management, MacMillan Business, ISBN: 0-333-76480-3.
Hart, CA, Kirkup, MH, Preston, D, Rafiq, M, Walley, P (ed) (1997) Cases in Retailing: Operational Perspectives, Blackwell Business, ISBN: 0 631 20173 4.
Oldfield, BM, Schmidt, RA, Clarke, I, Hart, CA, Kirkup, MH (ed) (1997) Developing Cases for Effective Teaching - Proceedings of the Retail Education Group Case Conference, Manchester Metropolitan University.
Hart, CA, Kirkup, MH, Preston, D, Rafiq, M, Walley, P (ed) (1997) Cases in Retailing: Operational Perspectives - Instructor's Manual, Blackwell Publishers Ltd.
Davies, MA, Finlay, PN, Hart, CA, Kirkup, MH, Rafiq, M, Saker, JM, Saunders, JA, Smith, IG, Wright, LT (ed) (1993) Emerging Issues in Marketing: Proceedings of the Annual Conference of the Marketing Education Group, LUT, ISBN: 1 85901 015 6.
CD Objects
Hart, CA (2009) The Role of the Assortment in Retail Image,, ISBN: 0-939783-90-8.
Hart, CA, Dennis, C, Stachow, GB (2008) Defining and Measuring the Attractiveness of Town and City Centres,, ISBN: 978-90-6814-172-6.
Hart, CA and Rafiq, M (2004) Department Image Attributes and Measurement,, ISBN: 0-9549608-1-5.
Hart, CA and Reed, GM (1998) Service Encounters and Customer Service in Department Stores,.
Hart, CA and Reed, GM (1998) Stock Control and Distribution of Automotive Parts,.
Chapters
Hart, CA and Laing, A (2014)
The consumer journey through the high street in the digital era. In Wrigley, N and Brookes, E (ed)
Evolving high streets: resilience and reinvention - perspectives from social science, ESRC / University of Southampton, pp.36-39, ISBN: 9780854329809.
Hart, CA (2000) The Longest Night: Managing a Crisis Event at Marks & Spencer. In Oldfield, M, B, Schmidt, A, R, Clarke, I,
Hart, , C, Kirkup, eds, MH (ed)
Contemporary Cases in Retail Operations Management, MacMillan Business, pp.273-277, ISBN: 0-333-76480-3.
Hart, CA and Fernie, J (2000) European and UK Packaging Waste Legislation: The Marks & Spencer Response. In Oldfield, M, B, Schmidt, A, R, Clarke, I,
Hart, , C, Kirkup, eds, MH (ed)
Contemporary Cases in Retail Operations Management, MacMillan Business, pp.278-281, ISBN: 0-333-76480-3.
Preston, D and
Hart, CA (1998) A Trail of Clues for Graduate Trainees. In Mabey, C, Skinner, D, Clark, eds, T (ed)
Experiencing Human Resource Management, Sage Publications Ltd, pp.203-217, ISBN: 0 7619 5117 2.
Hart, CA (1997) A Tale of Two Store Managers: Performance Measurement at J Sainsbury plc. In
Hart, , A, C, Kirkup, H, M, Preston, D, Rafiq, M, Walley, eds, P (ed)
Cases in Retailing: Operational Perspectives, Blackwell Publishers, pp.216-225, ISBN: 0 631 20173 4.
Hart, CA (1995) Example of a Research Design for Qualitative Research into Retail Merchandise Assortment Strategies. In Wright, LT and Crimp, ME (ed)
The Marketing Research Process, 4th ed, Prentice Hall, pp.84-85.
School/Dept Working Papers
Doherty, NF, Ellis Chadwick, FE,
Hart, CA (2000)
An Investigation of the Factors Affecting the Adoption of E-Commerce Amongst UK-Based Retailers.
Doherty, NF, Ellis Chadwick, FE,
Hart, CA (1998)
Cyber Retailing in the UK: The Potential of the Internet as a Retail Channel.
Arnold, J, Harrington, A, Loan Clarke, J,
Hart, CA (1997)
Students' Perceptions of Competence Development in Undergraduate Business-Related Degrees.
Hart, CA and Davies, MA (1995)
Core, Non-Core and Peripheral Product Groups: A New Classification for Non-Food Ranges.
Hart, CA (1995)
Developing Issues in Product Assortment Strategies among Major Multiple Retailers.
Hart, CA and Davies, MA (1995)
Supermarket and Non-Food Shopping: Consumer Preferences in Merchandising.
Other
Oldfield, BM, Schmidt, RA, Kirkup, MH, Hart, CA, Clarke, I (1998) Management Case Quarterly.
Hart, CA and Reed, GM (1998) Service Encounters and Customer Service in Department Stores, A video case study in retail operations.
Hart, CA and Reed, GM (1998) Stock Control and Distribution of Automotive Parts, A video case study in operations management.
Walley, P and Hart, CA (1994) IKEA (UK) Ltd.
